SHIPPING & DELIVERY
We have partnered with Australia Post for all deliveries Australia-wide for their fully trackable and express secure service.
SAME DAY SHIPPING
Orders placed before 4pm (AEST) on business days will be shipped the same day unless you have purchased a Pre-Order item. Delivery times are dependent on your location (check the timetable below). Orders received over the weekend will be dispatched on the following Monday.
Australia Post express delivery timetable for parcels (guide only)
|State or Territory||Business Days|
If you live regionally or outside a major city, head to auspost.com.au to use the Australia Post Delivery Times tool for more accurate information on delivery times to your place.
Our team kicks into overdrive to get all your Christmas orders out the door. We ship all orders express so as long as you order before 4pm (AEST) 20/12/16, you should receive your order before Christmas. Please use the above table as an accurate guide during Christmas times.
TRACK YOUR ORDER
As soon as your order is shipped, we'll send you an email letting you know it's been dispatched and provide you with a unique tracking number. You can track your parcel at the Australia Post website by entering your tracking number here.
If you’re not home when Australia Post attempts delivery they will leave a card for you to either nominate another delivery time, or direct you to your local Post Office where you can pick up your parcel.
HOW DO I KNOW YOU RECEIVED MY ORDER?
Once you place an order, you will receive an order confirmation email detailing your order.
If you don’t receive an order confirmation e¬mail from us within 24 hours of placing your order, please double check that you have supplied the correct contact information and checked your 'Junk' mail folder before contacting us.
REST OF THE WORLD
• Canada - $30 AUD
• Japan - $30 AUD
• New Zealand $15 AUD
• United Kingdom $30 AUD
• United States $30 AUD
• Please allow 5-10 business days for delivery after you have received our shipping confirmation email
* Please note that these time-frames are not guaranteed, while we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.
Need more help?
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