ICHPIG® stands behind the quality of all products sold both in store and online. If for any reason you are unsatisfied with your product, you may return your purchase within 7 business days for an exchange OR store credit, which can be used both in-store or online.
*The only conditions in which ICHPIG® offers refunds is if the garment arrives with a manufacturing fault. However, this does not include general wear and tear. If the return falls outside this period, or the item is not in the same condition as you received it ICHPIG® cannot accept the returned items.
If you have purchased the wrong size, don’t stress! We offer easy exchanges and you can contact us via email at firstname.lastname@example.org
Please include your full name, order number, and name/size/colour of the item you're returning.
The item must then be mailed to 121a Donald St, Brunswick, VIC, Australia, with a self-addressed prepaid satchel inside.
You will be responsible for paying for your own shipping costs to return your item to us, as well as a self-addressed prepaid satchel for us to return the new item back to you.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. When shipping your item back to us, you should consider using a trackable shipping service or purchasing shipping insurance as we can not guarantee that we will receive your returned item.
*Unfortunately due to Australian Health & Hygiene Regulations we are unable to accept exchanges for ICHPIG® Underwear or Socks. As a result, please select your size carefully.
LATE OR MISSING EXCHANGES / REFUNDS
Please check your tracking number provided from our email sent to you upon your parcel being dispatched. If the tracking states “no events currently found” this may because your parcel has not gone past a scanning point yet. This does not however mean your item is lost. We suggest allowing another 4 hours before re-checking and before you know it the parcel will be at your doorstep. If you become concerned please contact Australia Post on 13 POST or any other troubles please contact us via email at email@example.com
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us via email at firstname.lastname@example.org
Only full priced items may be exchanged or refunded in the unlikely event of a manufacturing fault. Sale or discounted items cannot be exchanged or refunded.
No one wants you more satisfied with your purchase than our team itself, so our staff have put together a few simple tips to keep you're favourite fleecy looking fresher for longer. Click here for our staff tips on garment care.