SHIPPING NEW WEBSITE

WITHIN AUSTRALIA

We have partnered with Australia Post for all deliveries nation-wide for their fully trackable and express secure service.

$9.95 Australia Post Regular
(2-5 Business Days)

$14.95 Australia Post Express
(1-2 Business Days)

FREE Australia Post Regular Shipping
For orders over $250

SAME DAY DISPATCH

Orders successfully place before 2pm (AEST) on business days will likely be dispatched the same day unless you have purchased a Pre-Order item. Delivery times are dependent on your location (check the timetable below). Orders received over the weekend will be dispatched on the following Monday.

REGULAR SHIPPING TIMES
(WITHIN AUSTRALIA)

VIC 2-3 Business Days
NSW 2-5 Business Days
WA 2-5 Business Days
SA 2-5 Business Days
TAS 2-5 Business Days
QLD 2-5 Business Days
NT 2-5 Business Days

EXPRESS SHIPPING TIMES
(WITHIN AUSTRALIA)

VIC Next Day
NSW 1-2 Business Days
WA 1-2 Business Days
SA 1-2 Business Days
TAS 1-2 Business Days
QLD 1-2 Business Days
NT 2 Business Days

*If you live regionally or outside a major city, head to auspost.com.au to use the Australia Post Delivery Times tool for more accurate information on delivery times to your place.

INTERNATIONAL

We have partnered with Australia Post and DHL for our International Shipping for their reliable and secure standard service.

$19.95 flat fee Pack & Track International
(5-10 Business Days)

$44.95 flat fee DHL Express Worldwide
(2-5 Business Days)

FREE Pack & Track International Shipping
For orders over $250

INTERNATIONAL SHIPPING TIMES
(GUIDE ONLY)

Please allow 2-5 business days for shipping after you have received our shipping confirmation email.

*Please note that these time-frames are not guaranteed, while we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.

ADDITIONAL SHIPPING INFO

Any customs or import duties are charged once the parcel reaches its destination country.

These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.

PACKAGE PROTECTION

ICHPIG® is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate event that your order does not arrive, you can easily file a claim with Route and receive a replacement or be fully reimbursed.

Please be aware, in the unlikely event your order does not arrive and if Route+ Package Protection is not selected at checkout, ICHPIG® and our shipping partners are not responsible.

*Claims for packages marked as "delivered" must be filed after 2 days and before 10 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 5 days and within 30 days from the last status update.