POLICY


ICHPIG® stands behind the quality of all products sold both in store and online. If for any reason you are unsatisfied with your product, you may return your purchase within 7 business days for an exchange OR store credit, which can be used both in-store or online.



*The only conditions in which ICHPIG® offers refunds is if the garment arrives with a manufacturing fault. However, this does not include general wear and tear. If the return falls outside this period, or the item is not in the same condition as you received it ICHPIG® cannot accept the returned items.

HOW DO I SUBMIT A RETURN / EXCHANGE?


Please use the link HERE to use our returns portal. We will only accept returned item(s) that have been booked using our returns portal.

If you experience any issues please contact us at contact@ichpig.com

To initiate a return for store credit or an exchange, please visit our Returns Portal.

WHAT IS SHIPPING RETURN COVERAGE?

When you purchase Return Shipping Coverage at checkout, the cost of your return shipping label is included. This allows you to return eligible item(s) from your order for an exchange or store credit without paying for a return shipping label later.

If you choose not to purchase Return Shipping Coverage, you can still return eligible item(s), however you'll be responsible for the cost of your return shipping label.

*Unfortunately due to Australian Health & Hygiene Regulations we are unable to accept exchanges for ICHPIG® Underwear or Socks. As a result, please select your size carefully.

WHAT DO I DO IF MY GARMENT ARRIVES DAMAGED / FAULTY?

Damaged/Faulty garments will be reviewed by the team once processed in our returns / claims portal and if accepted, we will cover the return costs. 

LATE OR MISSING EXCHANGES / REFUNDS

Please check your tracking number provided from our email sent to you upon your parcel being dispatched. If the tracking states “no events currently found” this may because your parcel has not gone past a scanning point yet.

This does not however mean your item is lost. We suggest allowing another 4 hours before re-checking and before you know it the parcel will be at your doorstep. If you become concerned please contact Australia Post on 13 POST or any other troubles please contact us via email at contact@ichpig.com



If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us via email at contact@ichpig.com

SALE ITEMS


Only full priced items may be exchanged or refunded in the unlikely event of a manufacturing fault.
Sale or discounted items cannot be exchanged or refunded.