We have partnered with Australia Post for all deliveries nation-wide for their fully trackable and express secure service.
$9.95 Australia Post Regular (2-5 Business Days)
$14.95 Australia Post Express (1-2 Business Days)
FREE Regular Shipping for orders over $250
SAME DAY DISPATCH
Orders successfully place before 2pm (AEST) on business days will likely be dispatched the same day unless you have purchased a Pre-Order item. Delivery times are dependent on your location (check the timetable below). Orders received over the weekend will be dispatched on the following Monday.
REGULAR SHIPPING TIMES (within Australia)
|State or Territory||Business Days|
*If you live regionally or outside a major city, head to auspost.com.au to use the Australia Post Delivery Times tool for more accurate information on delivery times to your place.
EXPRESS SHIPPING TIMES (within Australia)
|State or Territory||Business Days|
*If you live regionally or outside a major city, head to auspost.com.au to use the Australia Post Delivery Times tool for more accurate information on delivery times to your place.
We have partnered with Australia Post for all International Shipping for their reliable and secure standard service.
$30 flat fee Pack & Track International (5-10 Business Days)
FREE International Shipping for orders over $250
INTERNATIONAL SHIPPING TIMES (guide only)
Please allow 5-10 business days for shipping after you have received our shipping confirmation email.
*Please note that these time-frames are not guaranteed, while we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.
ADDITIONAL SHIPPING INFO
- Any customs or import duties are charged once the parcel reaches its destination country.
- These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
- The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.
ICHPIG® is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never arrives, you can easily file a claim with Route and receive a replacement or be fully reimbursed.
*Claims for packages marked as "delivered" must be filed after 2 days and before 10 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 5 days and within 30 days from the last status update.
If Route+ Package Protection is not selected at checkout, ICHPIG® is not responsible for damaged, lost, or stolen packages.
Our team kicks into overdrive to get all your Christmas orders out the door. During this period we recommend using Australia Post Express Service at checkout to ensure you receive your order in time. We also suggest having your orders placed by the below dates to allow enough time for your order to arrive.
Regular Post - Saturday 12/12/20
Express Post - Saturday 19/12/20
For international Orders we recommend sending International Christmas gifts as early as possible this year. Due to the increased volume of International orders and the reduced air travel capacity caused by Covid- 19, Some shipping deadlines for international orders are as early as mid-November, depending on the destination and the surrounding metro areas.
TRACK YOUR ORDER
As soon as your order is shipped, we'll email you letting you know it's been dispatched and provide you with a unique tracking number. You can track your parcel at the Australia Post website by entering your tracking number here.
If you’re not home when Australia Post attempts delivery they will leave a card for you to either nominate another delivery time, or direct you to your local Post Office where you can pick up your parcel.
HOW DO I KNOW YOU RECEIVED MY ORDER?
Once you place an order, you will receive an order confirmation email detailing your order.
If you don’t receive an order confirmation email from us within 24 hours of placing your order, please double check that you have supplied the correct contact information and checked your 'Junk' mail folder before contacting us.
Need more help?
Hit us up: email@example.com
ICHPIG® stands behind the quality of all products sold both in store and online. If for any reason you are unsatisfied with your product, you may return your purchase within 7 business days for an exchange OR store credit, which can be used both in-store or online. The only conditions in which ICHPIG® offers refunds is if the garment arrives with a manufacturing fault. However, this does not include general wear and tear. If the return falls outside this period, or the item is not in the same condition as you received it ICHPIG® cannot accept the returned items.
*PLEASE NOTE* You will be responsible for paying for your own shipping costs for the returning of/any all items. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
No one wants you more satisfied with your purchase than our team itself, so our staff have put together a few simple tips to keep you're favourite fleecy looking fresher for longer. Click here for our staff tips on garment care.
If you have purchased the wrong size, don’t stress! We offer easy exchanges and you can contact us via email at firstname.lastname@example.org
The product must then be mailed with a self-addressed prepaid satchel inside to: 121a Donald St, Brunswick, VIC, Australia 3056.
You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
*Unfortunately due to Australian Health & Hygiene Regulations we are unable to accept exchanges for ICHPIG® Underwear or Socks. As a result, please select your size carefully.
LATE OR MISSING EXCHANGES / REFUNDS
Please check your tracking number provided from our email sent to you upon your parcel being dispatched. If the tracking states “no events currently found” this may because your parcel has not gone past a scanning point yet. This does not however mean your item is lost. We suggest allowing another 4 hours before re-checking and before you know it the parcel will be at your doorstep. If you become concerned please contact Australia Post on 13 POST or any other troubles please contact us via email at email@example.com
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us via email at firstname.lastname@example.org
Only regular priced items may be refunded if the item arrives with a manufacturing fault, sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These Terms of Service apply to all users of the site, which may be updated at any time at the digression of ICHPIG®. It is your responsibility to check this page periodically for changes. You can review the most current version of the Terms of Service at any time on this page. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
ONLINE STORE TERMS
Users of all ages are welcome to browse the website however, you may only establish an account if you are at least at the age of majority in your state or province of residence, or have permission from a legal guardian whom is at the majority age. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting our Customer Service team for greater assistance. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. Product prices may change dependent on economic factors within any sector of our business. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online via our social media pages, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall ICHPIG®, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless ICHPIG® and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Victoria, Australia.
PrivacyProtection of your personal information
Collection of data
Information is gathered to help benefit customers in future use of this website and services provided by ICHPIG®. Data provided through the interaction of our services may include, but not limited to, your name, date of birth, email, physical address, telephone number, gender, contact lists, social media information and profile, location information, activity and performance information, and payment information when necessary.
Automated data collection
Visitation to our website results in data automatically processed from your browser to our server. This information may be stored by us or a third party information can include, but not limited to, IP address, date and time of visit, referral URL, the pages visited on our site and information about the browser used. Further information may be gathered from cookies, flash cookies, web beacons and related technologies in order to benefit the user by bettering their interaction with our website. Benefits of gathering such information includes; saving your password for future use, customizing account pages, tracking user visits and what pages are most frequently requested.
How this information is used
The information gathered through such systems will be used to benefit you as a customer. Through this collection our staff will be able to notify you about information relating to your order. If you contact our customer service staff they may use your personal information in order to provide you with the best customer service. In case of an interrupted sales process we may send you a reminder. This information may be sent to you throughout various platforms that you provide including email or SMS. You are permitted to unsubscribe from these communications by contacting our customer services staff via email@example.com. However, by accessing our website you provide consent for such uses. Any commercial message that is sent by us will identify ICHPIG® as the sender including our contact details. Through your consent your information may be used by ICHPIG® for marketing or advertising purposes, and your consent remains with us until otherwise stated. We may also use your information for any purposes required or authorized by or under applicable law.
Providing information during your interaction with our website is completely voluntary. If you choose to not provide required information set out in our forms access to particular features may be unavailable. In certain circumstances only those who have provided all the necessary information will be able to order products. If you wish to remove personal information from our website, you are given the opportunity to unsubscribe from our services and edit/delete your account under the settings section of the account page.
Changes to this policy